Deligo is a leader in visual AI self-checkout for convenience retail. Simply place the products and tap to pay - simple, frictionless and fast. We work with leading food service companies like Compass and retailers like Marks & Spencer.
At Deligo, we make checkout fast and magical leveraging our passion for technology. We use advanced AI computer vision systems to instantly recognize food and retail items, instead of the cumbersome process of scanning barcodes individually or selecting items from a screen. To date, we've saved 57 years of standing in line, and we're just getting started.
We are a tight knit team of hardworking, passionate builders who take pride in our craft and value mutual trust and respect in everything we do. If you're looking to join a rocket ship, this may be a great opportunity for you. 🚀
What to expect
The role:
We are seeking a dedicated Customer Success Specialist to join us. As a member of the team, you will provide expert assistance to our customer, ensuring seamless operation and satisfaction with our product.
This is how you’ll help us grow:
Provide customer support via different interfaces like live chat and email
Lead and deliver new location’s deployments
Diagnose and troubleshoot issues, escalate is required
Assist customer with setup and configuration
Document and track customer interactions and solutions
Execute scheduled (daily, weekly, bi-weekly, etc.) reporting activities
Improve our AI success results through data analysis and enhancement
Contribute to knowledge base articles and support documentation
What you will bring to the table:
Proven experience in customer support role
Strong problem solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Technical savviness to tackle tricky issues
Strong English language skills
Willingness to work flexibly, as we cover 8-18 in shifts (8-16/10-18)
Willingness to travel (around 20% of the time to our clients, mainly across EU and UK)
🌟 You get extra bonus points, if you have:
Experience working in a fast paced, startup or scaleup environment
German or French language skill
We’re looking forward to receiving your applications!
If you have any additional questions, feel free to reach out to the Hiring Manager, Miklós Knébel at [email protected]. 🚀