Sales

Customer Success Specialist

Budapest
Work Type: Full Time

Imagine a world where waiting in line at the store is a thing of the past. We're making that a reality by revolutionizing over 1 million retail checkout points with AI computer vision. With a passion for technology, we're speeding up checkout and have already saved customers 18.6 years of waiting. Operating at 150+ European checkout sites, we're scaling globally and innovating for other retail needs.


AI and Machine Learning aren’t just an afterthought for us: they are the heart and soul of our product. In addition to our cutting-edge software solution, we also build the hardware that solves customer problems. Intrigued? You might just be the one we're looking for!


What to expect

We are seeking a dedicated Customer Support Specialist to join us. As a member of the team, you will provide expert assistance to our customer, ensuring seamless operation and satisfaction with our product.


This is how you’ll help us grow:

  • Provide customer support via different interfaces like live chat and email

  • Diagnose and troubleshoot issues, escalate is required

  • Assist customer with setup and configuration

  • Document and track customer interactions and solutions

  • Execute scheduled (daily, weekly, bi-weekly, etc.) reporting activities

  • Improve our AI success results through data analysis and enhancement

  • Contribute to knowledge base articles and support documentation


What you will bring to the table:

  • Proven experience in customer support role

  • Strong problem solving and analytical skills

  • Excellent communication and interpersonal skills

  • Ability to work independently and as part of a team

  • Technical savviness to tackle tricky issues

  • Strong English language skills

  • Willingness to work flexibly, as we cover 8-18 in shifts (8-16/10-18)


🌟 You get extra bonus points, if you have:

  • Experience working in a fast paced, startup or scaleup environment

  • German or French language skill


What we offer:

  • A chance to be part of a tight-knit, diverse squad shaping the checkout experience of tomorrow

  • Joining at an early stage: you’ll have an outsized impact on a rapidly scaling company full of smart and motivated people

  • Competitive compensation

  • Tech gear to support your daily work

  • Frequent team buildings and annual company retreats

  • Inclusive and supportive work environment

  • A remote-friendly environment with 2-3 office days

  • Weekly team lunch on the house

  • Dog-friendly office 🐾


We’re looking forward to receiving your applications! If you have any additional questions, feel free to reach out to our Senior Talent Acquisition Partner, Katalin Hutera at [email protected]. 🚀

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