Deligo is a leader in AI-powered self-checkout solutions for food service and convenience stores. We are trusted by global leaders like Compass, Sodexo and WSH Group in France, Switzerland and the UK.
Standing in line to pay is the most frustrating part of any retail experience. At Deligo, we make checkout fast and magical by leveraging our passion for technology. Our self-checkout kiosks - powered by advanced AI and computer vision systems - instantly recognize food and retail items, enabling a rapid checkout process without barcodes or manual scanning. To date, we've saved customers 25.4 years of waiting in line, and we're just getting started.
We are a tight-knit team of hardworking, passionate builders who take pride in our craft and value mutual trust and respect in everything we do. If you're looking to join a rocket ship, this may be a great opportunity for you.
What to expect
The role:
We are seeking a dedicated Customer Support Specialist to join us. As a member of the team, you will provide expert assistance to our customer, ensuring seamless operation and satisfaction with our product.
This is how you’ll help us grow:
Provide customer support via different interfaces like live chat and email
Diagnose and troubleshoot issues, escalate is required
Assist customer with setup and configuration
Document and track customer interactions and solutions
Execute scheduled (daily, weekly, bi-weekly, etc.) reporting activities
Improve our AI success results through data analysis and enhancement
Contribute to knowledge base articles and support documentation
What you will bring to the table:
Proven experience in customer support role
Strong problem solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Technical savviness to tackle tricky issues
Strong English language skills
Willingness to work flexibly, as we cover 8-18 in shifts (8-16/10-18)
Willingness to travel internationally up to every 2 months
🌟 You get extra bonus points, if you have:
Experience working in a fast paced, startup or scaleup environment
German or French language skill
We’re looking forward to receiving your applications!
If you have any additional questions, feel free to reach out to our Senior Talent Acquisition Partner, Katalin Hutera at [email protected]. 🚀