Head of Customer Operations

Work Type: Full Time

We are on a mission to transform 1M+ Convenience Retail checkout points with AI computer vision. The retail sector struggles with labour shortage and is keen to improve the customer experience. Deligo provides the most simple, cost efficient and reliable automated checkout solution on the market today. If this sounds interesting please get in touch!

About Deligo:

We have all been there. Standing in line to pay is the most frustrating part of any retail experience. We make checkout fast and magical by harnessing our passion for technology. We speed up the checkout process by using AI and computer vision to instantly recognise food and retail items. We have saved 18.6 years of standing in line for customers so far and we are not stopping here.

Today 150+ Deligo Kiosks are deployed across Europe, our ambition is to scale globally and build solutions for other retail use cases. We are a repeat founding team with backing from a leading European VC and high profile industry angels.

Sounds interesting? Get in touch with us!

What to expect: 

As Head of Customer Operations at Deligo, you will be tasked with setting up and scaling the sales engineering, customer success and support functions. You will start very hands-on and then build and lead teams to enable our growth. You will be reporting to one of the co-founders.

More specifically, you will:

  • Start by being the sales engineer, customer success manager and support agent to learn about the product, the customers and the customer lifecycle. 

    • Sales Engineering: Provide pre-sales and post-sale technical project management to ensure all operational and technical requirements are met for the customer to succeed.

    • Delivery: invoicing and payment, configuration, shipping and customer training.

    • Customer Success: Monitor if the customer is receiving expected value and performance and engage with the customer or the product team if there are any issues.

    • Support: Promptly answer any customer queries. Checkout in retail is critical infrastructure so we need to be always on and always available.

  • Build processes and best practices for each of these functions.

  • Recruit, manage and lead a team for each of these functions.

  • Build the tooling to help these functions operate efficiently and scale.

  • Be the voice of the customer. Relay customer feedback and operational  insights to the product development team.

  • Contribute to the development of sales collateral, technical documentation, and case studies.

Qualifications: What you will need to be successful 

  • 2-5 years of experience in leading customer facing operations teams.

  • Bachelor's degree in Engineering, Computer Science, Business or a related field, or equivalent work experience.

  • Customer-focused mindset with a passion for delivering exceptional service.

  • Strong technical aptitude and a genuine interest in technology and innovation.

  • Excellent communication skills, both written and verbal.

  • Ability to translate technical concepts into clear and understandable language for non-technical stakeholders.

  • Eagerness to learn and adapt quickly in a fast-paced startup environment.

  • Strong problem-solving skills and the ability to think creatively.

  • Willingness to travel occasionally for deployments, customer visits and presentations.

  • Professional proficiency in French or German is a plus

  • Professional proficiency in English is required

What We Offer

  • Opportunity to work in a dynamically growing startup at an early stage with a lot of freedom, opportunity to grow and have high impact.

  • Possibility to learn and grow in a  team of passionate product and tech enthusiasts building the future of physical retail checkout.

  • Transparent and fair company culture

  • Cool office in the heart of Budapest

Additional Information: A few practical details about the role

  • Start: As soon as you are ready!

  • Location: Budapest

  • Contract: Permanent contract

  • Compensation: Competitive package based on experience

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