Deligo is a leader in AI-powered self-checkout solutions for food service and convenience stores. We are trusted by global leaders like Compass, Sodexo and WSH Group in France, Switzerland and the UK.
Standing in line to pay is the most frustrating part of any retail experience. At Deligo, we make checkout fast and magical by leveraging our passion for technology. Our self-checkout kiosks - powered by advanced AI and computer vision systems - instantly recognize food and retail items, enabling a rapid checkout process without barcodes or manual scanning. To date, we've saved customers 25.4 years of waiting in line, and we're just getting started.
We are a tight-knit team of hardworking, passionate builders who take pride in our craft and value mutual trust and respect in everything we do. If you're looking to join a rocket ship, this may be a great opportunity for you.
What to expect
As the Head of Customer Operations at Deligo, you will be tasked with setting up and scaling the sales engineering, customer success and support functions. You will start very hands-on and then build and lead teams to enable our growth.
In your day to day job, you’ll:
Start by understanding the customer operations processes on a higher strategic level. In order to succeed you’ll start very hands-on working with the deployment and customer success managers to learn about the product, the customers and the customer lifecycle.
Delivery: invoicing and payment, deployment configuration, shipping and customer training.
Customer Success: Monitor if the customer is receiving expected value and performance and engage with the customer or the product team if there are any issues.
Support: Promptly answer any customer queries. Checkout systems in retail are vital infrastructures, requiring constant availability and uninterrupted operation.
Build processes and best practices for each of these functions.
Recruit, manage and lead a team for each of these functions.
Build the tooling to help these functions operate efficiently and scale.
Be the voice of the customer: relay customer feedback and operational insights to the product development team.
Contribute to the development of sales collateral, technical documentation, and case studies.
Participate in customer meetings and manage deployment of new sites
Conduct product demonstrations and deliver technical presentations to potential customers
Support the development of proof-of-concept (PoC) projects when necessary.
What you’ll bring to the table:
3 years of experience in (leading) customer facing operations teams in top tier startups or scaleups
Bachelor's degree in Engineering, Computer Science, Business or a related field
Professional proficiency in English is required
Customer-focused mindset with a passion for delivering exceptional service
Strong technical aptitude and a genuine interest in technology and innovation
Excellent communication skills, both written and verbal
Ability to translate technical concepts into clear and understandable language for non-technical stakeholders
Eagerness to learn and adapt quickly in a fast-paced startup environment
Strong problem-solving skills with going the extra mile and the ability to think creatively
Willingness to travel occasionally for deployments, customer visits and presentations
🌟 You get extra bonus points, if you have:
Professional proficiency in French or German
What We Offer:
Influence at a Strategic Level: Join a dynamic, supportive team where your expertise will shape the future of the checkout experience, driving innovation in a rapidly growing company.
Office-Centric: We operate with an office-first approach, typically requiring 3-4 days per week in-office to foster collaboration and team engagement.
Leadership in Early-Stage Growth: As an early hire, your decisions will have a significant, lasting impact on a high-growth, ambitious business surrounded by smart, driven professionals.
Compensation that Reflects Your Expertise: We offer a highly competitive compensation package to match your level of experience and contribution.
Team Building and Retreats: Strengthen bonds with high-caliber colleagues through regular team events and annual company retreats in exceptional locations.
Culture of Inclusion and Support: Thrive in an inclusive, empowering environment that values diversity, trust and encourages collaborative leadership.
On-Site Perks: Weekly team lunches provided as well as unlimited snacks, plus the added bonus of a dog-friendly office to make the workday more enjoyable.
We’re looking forward to receiving your applications!
If you have any additional questions, feel free to reach out directly to our Senior Talent Acquisition Partner, Katalin Hutera at [email protected]. 🚀